Question 1

How do I buy something on Gemeez?

Accepted Answer

It depends on the shop. Where a shop takes online orders, add the item to your basket and check out with that shop — one order goes to one shop. Where it does not, open the product and tap "Request a reservation", leave your name and phone number, and the shop calls you. Either way you buy from the shop and pay the shop in cash.

Question 2

What do the request statuses mean?

Accepted Answer

New: the shop has your reservation request. Accepted: the shop said yes. Reserved: the shop is holding the item. Completed: the shop recorded the handover. Declined: the shop said no. Expired: the deadline passed. Cancelled: you cancelled the reservation request.

Question 3

Can I cancel my request?

Accepted Answer

Open your request receipt or its update in Notifications and choose Cancel reservation request when available. Gemeez takes no payment for a request.

Question 4

How do I arrange delivery or pickup?

Accepted Answer

On an online order you choose delivery or pickup at checkout, and only what that shop offers is shown. On a request, Gemeez collects no address — tell the shop how you want the item when they call, and you can still change your mind on that call.

Question 5

How does cash on delivery work?

Accepted Answer

You pay nothing online. You pay the shop directly in cash — either when you pick the item up at their shop, or when they hand it to you, depending on what that shop offers. A shop may add its own cash fee, and you see it on the order summary before you confirm.

Question 6

What payment methods are available?

Accepted Answer

Cash only, paid straight to the shop. Gemeez takes no payment on this sale — we don't support InstaPay, cards, or digital wallets for customers yet.

Question 7

How do I get my invoice or receipt?

Accepted Answer

The shop gives you their own receipt when the sale is done — it's your proof of purchase and, where it applies, your warranty card. Gemeez doesn't issue an invoice, since the sale is directly between you and the shop.

Question 8

Will more payment methods be added?

Accepted Answer

Maybe, later. For now, cash paid to the shop is the only way to pay.

Question 9

How long does delivery take?

Accepted Answer

That's up to the shop, not Gemeez. Some shops deliver fast, some only offer pickup. On an online order the shop's own day range shows at checkout when it stated one; otherwise the shop confirms the timing with you.

Question 10

How much is the shipping fee?

Accepted Answer

Gemeez charges none. Each shop sets its own delivery fee, and on an online order you see that shop's fee on the order summary before you confirm — some shops deliver free above an amount they set. Picking up from the shop has no delivery fee.

Question 11

How can I track my request?

Accepted Answer

For an online order, open My orders or use Track order with your email and order number. For a request, open its saved receipt or its update in Notifications to see the current status.

Question 12

Which areas can I get delivery in?

Accepted Answer

That depends on the shop. Some shops deliver across a wide area, some only nearby, and some only offer pickup. On an online order, checkout tells you whether the shop delivers to your governorate. On a request, ask the shop when they call.

Question 13

What if I miss the delivery?

Accepted Answer

That's between you and the shop, since each shop runs its own delivery. Ask them how they handle a missed delivery — most will call to arrange another time.

Question 14

Can I return or exchange a product?

Accepted Answer

Yes. Each shop sets its own return window, which by law can never be shorter than 14 days from when you receive the item. Ask the shop about their return window and exchange rules when you buy.

Question 15

How do I request a return?

Accepted Answer

Open the order in My orders and choose Ask the shop for a return when available. Submit the reason and the required details there. The shop reviews your request and decides.

Question 16

If I return a product, how do I get my money back?

Accepted Answer

The shop you bought it from arranges your refund directly — in cash, the same way you paid. After the shop collects the item, it records the refund and returns your money. By law the shop refunds you within 7 days of getting the item back.

Question 17

What's the difference between exchange and refund?

Accepted Answer

An exchange swaps your item for a different size or color of the same product. A refund gives you your money back in cash. Both follow the shop's own return window and condition rules, and by law that window is never shorter than 14 days from when you receive the item. If the item is faulty or not as described, you can return or exchange it within 30 days of receiving it, at no extra cost.

Question 18

Are there items that can't be returned?

Accepted Answer

Some items usually can't be returned for hygiene or safety reasons: underwear, swimwear, earrings, opened beauty products, and customized items. Ask the shop before you buy if you're not sure.

Question 19

How do I create an account?

Accepted Answer

Tap Sign Up on the top menu, enter your name, email, phone number, and choose a password. You'll get a verification code to confirm your email. That's it — you're in.

Question 20

How do I update my profile or address?

Accepted Answer

Go to My Account from the menu. You can edit your name, phone, and saved addresses. To change your phone number, we'll send a verification code to the new number first.

Question 21

How do I change my password?

Accepted Answer

Go to My Account, then Change Password. Enter your current password and your new one. Pick a strong password with at least 8 characters, including a number and a special character.

Question 22

How do I control marketing emails and notifications?

Accepted Answer

In My Account, you'll find a Marketing Preferences section. Toggle notifications and promotional emails on or off. We respect your choice and only send what you opt into.

Question 23

Can one request cover products from different shops?

Accepted Answer

Not yet. Each request today goes to a single shop. If you want items from more than one shop, send a separate request to each one.

Question 24

How do I know if a seller is trustworthy?

Accepted Answer

Each shop has a rating built from its customers' reviews. Open the shop's page to see its rating and read what other customers say before you buy.

Question 25

Does each seller have different shipping?

Accepted Answer

Yes. Each shop decides for itself whether it delivers or only offers pickup, where it delivers, and what it charges, if anything. Ask the shop when they confirm your request.

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